Coupons that is purchased online from FM Beauty Spa can be refunded subject to certain conditions.
For such requests for refunds, please provide the proof of purchase, together with a valid reason for the refund request to our email at info@beauty-fm.com The refund request will be informed via email to the registered account, whether the request can be processed.
Any refund request has to be submitted within 14 days of the purchase coupon to be a valid request.
If the refund request has been approved, the refund will be returned from the same form of payment used to purchase the coupons,within 7 to 14 days from the approved request date.
Customers may request cancellation within 14 days from the date of purchase if:
1) Customer did not receive the email/link within 2 working days.
2) Customer received an incorrect/invalid link that differs from his purchase.
The customer will obtain the refund in the same form of payment used to purchase coupons by the customer.
Contact us at info@beauty-fm.com for questions related to refunds and cancellations.
